The engineering consulting firm provides professional services across the United States. The organization has a long history of providing expert driven solutions that require custom reports, design liability, and highly specialized technical knowledge in building science.
Despite the organization’s success in the engineering consulting industry, there is a persistent work productivity gap amongst their employees that has occurred over the course of the last four months. When employees document their working hours on a project, they often submit their time worked incorrectly or late. Often, employees do not ask for more billable project work to do when they are finished working on their current project.
During a four-month period, the average billing productivity rate of employees was 57%, with the highest individual rate being 79% and the lowest individual rate being 41%. In addition to the loss of revenue for the company, this creates problems with clients because they are getting billed inaccurately for the time worked on projects. This, in turn, causes harm to the relationship between the organization and its clients.